About Paman
PAMAN is the first remote medication administration monitoring system available.
Watch a live demonstration of how PAMAN works, recorded @Sensor City, Liverpool
PAMAN is a remote monitoring system that allows qualified pharmacists and pharmacy technicians to observe patients taking their medications at home using an internet-enabled audio/video Medihub.
The Medihub uses standard broadband or mobile 4G or 5G (where available) to connect with the PAMAN monitoring centre at the Medication Support head office.
PAMAN is being piloted by Liverpool City Council as part of the DCMS WAVE 2 5G Testbed within a redevelopment area of Liverpool called Kensington. Whilst PAMAN does not require 5G to operate (it works just as well with standard broadband or 4G) the possibility of a 5G connection promises faster internet speeds and reduced lag times.
How Paman works
Remote monitoring of medications by pharmacists
PAMAN uses a video-audio Medihub in the patient’s home, linked via the internet to our monitoring centre staffed by pharmacy technicians and a supervising pharmacist.
PAMAN reduces medication errors, improves the safety of medication administration and reduces costs substantially
Recording Medication
Our monitoring centre observes the patient taking their medication. We check that the dispensed medication is taken correctly using a specially developed interactive medication administration record (MAR) chart which lists all medication prescribed to the patient and is provided to us by the patient’s pharmacy. This acts as a comprehensive guide for the observing pharmacists or pharmacy technician, thus ensuring that the medication being taken by the patient is correct and is taken in the correct dosage at the designated time.
Checking Repeat Prescriptions
In order to ensure that the correct medicines are prescribed each month when repeat prescriptions are sent to the GP surgery, a unique new app has been developed called OVERLAY ® which uses AI to compare prescriptions from the previous month. This app will also compare MAR charts with the previous month’s charts and has been designed to highlight errors in prescribing from repeat prescription forms.
<strong>We call the Medihub</strong><br /> Think of the Medihub as a video phone. Our Paman team will call the Medihub when the Service User needs to take their medicines. We have a list of the medication the Service User needs to take and when they take it and will call at a pre-arranged time when the medication is due.
<strong>Answer a call</strong><br /> When the Medihub rings, simply press the button to answer the call and start the video and voice link. We will be able to see and hear the Service User and will support them in taking their medications during the call <strong>ensuring that the medication is correct and taken in the correct dosage and that no medications are missed</strong>.
<strong>Hangup</strong><br /> End the call by pressing the silver button on top of the Medihub. The video and voice link will switch off immediately. <strong>The Medihub is under your control.</strong><br /> Our Paman team records which medications have been taken, and that’s it until the next time you need to take your medicines.
Benefits all
In the home
- Greater independence, no more waiting around for carers
- No more missed medication, better health
- Friendly call each day
- Medication advice if needed
For Family
- Peace of mind that the health of your family member is being monitored
- Knowledge that your family member is getting a regular calls every day.
For Carers
- Removes the responsibility of managing medication
- Removes the pressure of time critical appointments for meds
- Confidence that a Pharmacist is calling daily
- Frees up time to get all those other tasks done
For Commissioners
- Reducing cost of delivering medication
- Increase of medication adherence, less medication issues
- Helps keep people out of hospital
- Frees up staff for deployment in other critical roles
Joan talks about her experiences with Paman.
”I absolutely love having the Medihub. I feel like I have made lots of friends now I know everyone’s names, and look forward to our calls every day. The monitoring staff are very polite and I can't thank them enough for sorting my medications out.
Before I used PAMAN I was in a critical condition in hospital with breathing problems and cellulitis, but since being on top of my medications I have peace of mind that I will wake up each morning.
Joan JamesService User
”I really like having the Medihub and it rings at the same times everyday to remind me to take my medications. The people who speak to me are so lovely and polite, and I cant thank you all enough for your help and support with my Medications.
Catherine MillarService User
”I’ve enjoyed using the Medihub and it is really easy to use. I will admit that I wasn’t sure about it at first because I’m not very good at using technology, but with one press of a button I know that someone is there to manage my medications.’
Ronald IrvingService User
”I’ve been using the service for a while now and its really helped me to become more organised. I never forget to take my tablets anymore and because the calls are so convenient, its allowed me to pick up some extra shifts at work!
Kenneth FarraqService User
About us
Create capacity & improve patient outcomes with The Medication Support Company’s digital health and care remote monitoring technology
The Medication Support Company is a digital health and care provider working with community organisations to digitise medication management in care.
We enable organisations to deliver more and better care in the community by developing new and innovative medication management services, using the latest technology-based products. At the heart of what we do, is our approach to solving problems by challenging current practices and providing disruptive change to service delivery.
We bring over thirty years of innovation and experience to creating new products and services designed to tackle some of the most intractable problems in health and care delivery.
Driven by a serial innovator Norman Niven, we have proven our capability to deliver products and services in the field of medication management that have revolutionized the way medicines are administered and recorded.
PAMAN
In early 2018, Liverpool City Council commissioned Norman Niven to develop a new technology-based service to manage medication administration monitoring more safely and in a more sustainable way.
In September 2018, the PAMAN system was presented to an appreciative and impressed commissioner of adult services, Ann Williams.
The PAMAN system, is the latest innovative product to be designed and developed by Norman Niven and the first that incorporates the very latest technology for remote monitoring.
Norman Niven
Chief Executive
Rochelle King
Clinical Pharmacist
Mark Niven
Commercial Director
Rory Adam
Finance Director
Kizzy Green
Systems Support & Implementation
Nicola Perrins
Operations Support & Design
Hours covered weekly
98
Calls made daily
90
Medication recorded
486
Adherence
85
* snapshot 4th April 2019
Paman is brought to you by
Contact us
Paman | The Medication Support Company
Stockport Business & Innovation Centre,
Broadstone Mill, Broadstone Road, Stockport, SK5 7DL
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