Local Authorities
Remote medication monitoring
Supporting Local Authorities
Ensuring that medicines and care resources are used more effectively
Remote medication monitoring
We ensure medication is taken correctly, on time, every time.
Pharmacy-led support for people needing help with their medication, saving NHS resources, and empowering individuals to live independently in their homes.
Eyes-on validation of medication adherence
- Vulnerable people who need support
- Mental health
- Dementia
- Complex medication
Teaching patients to self‑administer
- Subcutaneous injections
- Unfamiliar inhaler devices
Collection of real‑life data
- Problems managed
- Falls and illness
- Patient feedback
We can save £692 per patient, every month, for any patient that your council supports with a home carer just to take their medicine.
The PAMAN system
The PAMAN system is our award-winning medication monitoring system, using two-way video to connect our pharmacy technicians to patients as they take their medicines.
How we support the NHS
MONITORING MEDICATION
Getting the best outcomes from medication
We manage all aspects of medicines use for your patients, reducing risks and costs and freeing up home carer capacity.
Since starting this service in 2019, we have supported over 500 patients for Liverpool and Knowsley councils.
Most carers are under time pressure when giving patients their medicines and most are not qualified or experienced to do so safely. The council will have a liability if there is an adverse event.
Cost Benefits
We can save £692 per patient, every month, for any patient that your council supports with a home carer just to take their medicine
Most councils use home carers to help patients take their medicines.
The cost of a home carer averages at over £21 per hour.
Every home carer used just for medication increases the pressure on local authorities and make it more difficult to meet the needs of people who need actual hands-on support .
IMPROVING OUTCOMES
Valuable feedback
Most carers are under time pressure when giving patients their medicines and most are not qualified or experienced to do so safely. The council will have a liability if there is an adverse event.
Using PAMAN, staffed by registered pharmacy professionals, ….
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Our service
Patient setup
Almost everyone can use PAMAN.
Patients who aren’t in our area (NW England) receive their equipment by post. We call the patient to make sure they can set it up, and then we talk them through our processes. Some patients take to it straight away and others need additional support.
Service setup
Our Monitors are registered pharmacy technicians, supported by clinical pharmacists.
We work to SOPs and our calls to patients are recorded. We constantly review the performance of our team to make sure they are clinically competent, but also that they are able to engage with the patients.
When a patient is taken on, we need to know what other medication they are taking so we can make sure they’re taking all the right medicines, and check for interactions or potential side effects.
Bespoke service delivery
Every service that is commissioned from us is bespoke
Our core service involves regular video contact with patients, but how we use that contact varies according to the needs of our clients. We work with you to agree details, required outcomes, and KPIs. Most services provide daily and ongoing contact with patients, others are fixed-term support or on-line training.
Our services can be delivered at the scale you need and put in place quickly.
Results
What our patients and clients say.
Feedback
Mary C, daughter (main carer) of patient
“The calls are really helping, she’s taking her meds and insulin on calls means she has not missed a dose or taken them twice.. blood sugars better than they were before she started with PAMAN and she feels better, plus enjoys a little chat”
Feedback
Paul, a patient
“I was a bit sporadic with my meds, either not enough or too much, and a couple of times in A&E when I’d taken too many. I’d highly recommend the service. It’s enabled me to take my medication at the right time, both morning and night. I feel so much better, I’ve really felt the benefit.”
Contact Us
We are always happy to help.
Eyezon Medica and PAMAN are trading styles of Medication Support Limited, registered in England and Wales with Company No. 11292493.
Communication with Eyezon Medica may be addressed from Medication Support Limited.