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Telehealth service wins prestigious INNOVATION AWARD

NHS North Excellence in Supply Awards

PAMAN has won the Innovation Award in this year’s Excellence in Supply Awards.

 The judges hailed the service as “true innovation”.

 Developed by the pharmacist-led Medication Support Company, PAMAN helps people take medicines safely, increasing the numbers taking their prescriptions correctly from an average of 55% to 97%.

It also saves tax payers’ money – for example, Liverpool City Council has saved £345,000 in the last year by introducing PAMAN.

Medication Support Company Chief Executive Norman Niven, who is also a community pharmacist, said:

“It’s so important that people take their medicines as prescribed. But many people are unable to for a variety of reasons. This might be because they forget, get confused, or because they decide they don’t want to take them.
“The cost to the UK of patients not taking their medicines correctly is estimated to be around £3billion every year. However, the biggest losers are patients themselves who have poorer health as a result.”

People deemed to need some extra support to take their prescription medicines correctly are referred to the PAMAN service.

A video-phone called a Medihub is installed in the individual’s home which connects them to a team of pharmacists.
When the pharmacist calls, all the individual has to do is press the button at the top of the Medihub to connect.
The pharmacist can talk to the individual and watch them take their medicines, administer ointments and creams, or use inhalers, advising when necessary.

Richard Deed, Associate Commercial Director – Industry at Health Innovation Manchester, said:

“Congratulations to The Medication Support Company on winning this year’s Excellence in Supply Innovation Award. This innovative work being done out of Manchester is making a real difference to the delivery of care across the North West.
Health Innovation Manchester is committed to improving the remote monitoring of care and helping to transform our system digitally by providing support for innovations like PAMAN.”


Notes to editors

  1. The ‘NHS in the North Excellence in Supply Awards’ is sponsored Health Innovation Manchester, Yorkshire & Humber Academic Health Science Network, and the Academic Health Science Network North East and North Cumbria and hosted by the Innovation Agency.
    More information about the awards is here: Innovation Agency NWC – awards
  1. The Medication Support Company is a pharmacist-run organisation based in Stockport, Greater Manchester.
    We use the latest advances in technology to develop new services which give people access to digital health and care solutions, irrespective of their financial status. Breaking down the digital divide is a company priority.
    For more information about PAMAN log onto:


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